A-Pets Pet Food Delivery Arrangements

A-Pets is committed to providing convenient pet food delivery services for Hong Kong pet owners. Whether you're purchasing dog food, cat food, or other pet nutrition products, our pet food delivery network covers all districts in Hong Kong, allowing your furry companions to enjoy fresh, quality pet food delivered right to your doorstep. Please read our pet food delivery details below before placing your order.

① Pet Food Free Delivery Thresholds

Enjoy free delivery when your pet food order reaches the specified amount, making it easy to have dog food and cat food delivered to your home:

Pet Food Free Delivery Tips:

• Combine different pet food products to easily reach the free shipping threshold
• Order pet food in bulk regularly to save on shipping and ensure your pets never run out
• Share pet food orders with friends to split delivery costs

② Prescription Pet Food & Clearance Items Delivery Terms

Veterinary prescription pet food and clearance items have special delivery arrangements:

For orders containing only prescription pet food, veterinary supplies, or clearance items:

Prescription Pet Food Guidelines:

• Veterinary prescription pet food requires a valid prescription
• Prescription pet food is specially ordered and non-refundable
• Order prescription pet food in advance to ensure uninterrupted treatment for your pet

③ Veterinary Products & Prescription Pet Food Ordering

To ensure the quality and freshness of veterinary prescription pet food, all veterinary products are specially ordered from suppliers:

All veterinary products are ordered from suppliers and require approximately 3 working days. Customers must arrange full payment in advance. Any changes will be communicated individually.

Prescription Pet Food Ordering Process:

1. Select the required veterinary prescription pet food on our website
2. Submit your order and complete full payment
3. We order the prescription pet food from suppliers (approx. 3 working days)
4. Delivery is arranged once prescription pet food is received
5. Customer service notifies you of delivery details via WhatsApp/Signal

Prescription Pet Food Order Reminders:

• Prescription pet food requires time to order; please allow sufficient lead time
• For long-term prescription pet food needs, reorder early
• Some prescription pet food may have unstable supply; check availability before ordering
• Prescription pet food prices may vary due to supplier adjustments

④ Pet Food Delivery Hours

Our pet food delivery service is primarily scheduled during evening hours for the convenience of working pet owners:

Standard Pet Food Delivery Hours: 7:00 PM - 11:00 PM

Delivery Time Notes:

• Pet food delivery times may vary based on daily order volume and routes
• Actual pet food delivery time is subject to confirmation message
• Customer service will notify you individually via WhatsApp/Signal of any delivery time changes
• Severe weather may affect pet food delivery times; your understanding is appreciated

Special Area Pet Food Delivery Arrangements:

Pet food delivery to the following areas requires special arrangements:

• Discovery Bay: Saturday delivery only; pet food orders must be confirmed in advance
• Tung Chung: Special delivery time slots; please contact customer service for details
• Ma Wan: Saturday delivery only; pet food orders must exceed HK$800
• Outlying Islands: Pet food delivery depends on ferry schedules

⑤ Pet Food Delivery Inquiries

For pet food delivery inquiries, please contact our customer service team:

• Customer Service Hotline: 3622 2702
• WhatsApp / Signal: 6489 8999
• Service Hours: Daily 10:00 AM - 8:00 PM
• Inquiry Scope: Pet food delivery times, special area delivery, order tracking

⑥ Special Pet Food Delivery Arrangements

If you need to specify a pet food delivery time, we can provide special delivery arrangements:

Scheduled Pet Food Delivery Service:

• Customers may request specific pet food delivery time slots
• Special time slot delivery is subject to driver availability
• Scheduled delivery may incur additional fees
• Please contact WhatsApp/Signal 6489 8999 for arrangements

Situations Eligible for Special Pet Food Delivery:

• Daytime pet food delivery required
• Saturday/Sunday delivery preferred
• Large pet food orders requiring scheduled times
• Early delivery needed before special events or holidays

⑦ Important Pet Food Delivery Notice

***Please Note***

Floor Delivery Charges:

Free pet food delivery only covers floors accessible by elevator. For special circumstances, charges apply as follows:

Additional Pet Food Delivery Reminders:

• Please ensure someone is available to receive the pet food upon delivery
• If the recipient cannot be reached, pet food will be rescheduled and may incur additional fees
• Please check that pet food packaging is intact before signing
• If pet food is damaged, take photos immediately and contact customer service

⑧ Pet Food Delivery FAQ

Q: Can pet food be delivered to commercial buildings?
A: Yes, our pet food delivery service covers both residential and commercial addresses. Please note any special access restrictions when ordering.

Q: Can I change the delivery address on the day of pet food delivery?
A: Please notify customer service at least 4 hours before delivery if you need to change the pet food delivery address. Same-day changes may affect delivery arrangements.

Q: How much pet food do I need to order for free shipping?
A: Free delivery for pet food orders over HK$300 in general HK/Kowloon/NT areas; HK$800 for Ma Wan/Discovery Bay.

Q: What if I'm not home when pet food is delivered?
A: Please ensure someone is available during the delivery window. Contact customer service in advance to reschedule if needed.

Q: Can I track my pet food delivery status?
A: Once your pet food is dispatched, customer service will notify you of the estimated arrival time via WhatsApp/Signal. Contact us for real-time updates.

Q: Does severe weather affect pet food delivery?
A: Pet food delivery may be suspended or delayed during Typhoon Signal No. 8 or Black Rainstorm warnings. Affected orders will be notified individually.

⑨ Terms and Conditions

Please read all terms and conditions carefully when placing your pet food order.

• All pet food delivery arrangements are subject to final confirmation
• Pet food free delivery offers cannot be combined with other promotions (unless specified)
• A-Pets reserves the right to modify pet food delivery terms
• In case of any disputes, A-Pets reserves the right to make the final decision

Thank you for choosing A-Pets Pet Food Store! We are dedicated to providing you with the finest pet food and delivery service, ensuring your furry companions enjoy the freshest dog food, cat food, and nutrition products.